Shipping Policy

At VEXEL Perfume, we are committed to delivering your order quickly, safely, and efficiently. Every order is carefully prepared and securely packaged to ensure your fragrance arrives in perfect condition.

Order Processing

Once your order is placed, our team begins processing it as soon as possible. Orders are typically processed within 1 business day. During promotional campaigns, product launches, or periods of high demand, processing times may be slightly extended. Customers may be contacted via phone or WhatsApp to verify their order before dispatch.

Shipping Coverage

We proudly offer Free Shipping on all orders across Pakistan. No minimum purchase is required, and every order is delivered directly to your doorstep through our trusted courier partners.

Estimated Delivery Time

Most orders are delivered within 3–5 business days, depending on your location. Deliveries to remote or less accessible areas may require additional time. While we strive to meet the estimated delivery timeframe, occasional delays due to weather conditions, public holidays, or courier operations may occur.

Cash on Delivery

VEXEL Perfume currently offers Cash on Delivery (COD) for customers across Pakistan. Payment is collected at the time of delivery. To ensure smooth order processing and reduce fraudulent orders, our team may contact you by phone or WhatsApp for order confirmation before shipment.

Order Tracking

Once your order has been dispatched, you may receive shipment updates or tracking information, where available, through our courier partner. If you require assistance regarding your shipment, our customer support team will be happy to help.

Delivery Attempts

Please ensure that someone is available to receive your order at the provided shipping address. If delivery cannot be completed after multiple attempts due to customer unavailability or incorrect information, the shipment may be returned. In such cases, additional verification may be required before arranging a new shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, along with a valid contact number. Incorrect or incomplete information may result in delays or unsuccessful deliveries.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us within 24 hours of receiving your order. Our team will review the issue and work promptly to provide an appropriate resolution.